Booking terms & conditions

Bookings & payment

Play session bookings are paid in full at the time of booking. Your place is only confirmed once payment has been successfully taken.

Refunds

Play session bookings are non-refundable. We'll always try to help in exceptional circumstances.

Advance bookings

Sessions can be booked up to 4 weeks in advance. Online booking closes 10 minutes before each session starts.

Birthday parties

A non-refundable 50% deposit is required to secure a party booking, with the balance paid on the party day. Full party terms are confirmed at the time of booking.