Visit us & FAQ
Everything you need to know before your visit to Small World Play Cafe.
Do I need to book? Can I walk in?
Pre-booking is strongly recommended as sessions do sell out. Online booking closes 10 minutes before each session, but we'll always welcome a walk-in if there's space available.
Do we need socks?
Yes — socks are required for both children and adults on the play equipment. Any ordinary socks are fine.
Where do I put the pram and my shoes?
There's buggy parking just inside the entrance, and a shoe rack by the door — shoes off before you head through to play.
Who's responsible for supervising children?
Parents and carers must supervise their own children at all times. Our DBS-checked team keeps the space safe and clean, but isn't childcare.
What if my child is unwell?
Please stay home if your child is unwell (or has been in the last 48 hours). Get in touch and we'll do what we can to help.
Is there an age limit? What about older siblings?
Our sessions are aimed at children 0–8 years. Older siblings are welcome to accompany the family, charged as an adult.
Do babies need a ticket?
Babies who'll be using the play equipment need a Non-walker ticket. Very young babies who won't be using the play equipment don't need a ticket at all.
Can we bring our own food, or celebrate a birthday during open play?
Open play sessions are outside-food-free, and birthday celebrations (cake, candles, decorations) are reserved for our party bookings — see our Parties page.
Do you have high chairs and a kids' menu?
Yes, we have high chairs, a baby-change area and a kids' menu.
Is there parking and step-free access?
Yes — there's parking nearby and the café is step-free throughout, with an accessible baby-change facility.
Can I take photos?
Of course — just please keep photos to your own children, out of respect for other families.
What's your cancellation policy?
Play sessions are paid in full when you book and are non-refundable, and bookings can't be cancelled online. If something comes up, get in touch: we'll always try to help in exceptional circumstances. For parties, the deposit is non-refundable and the balance is paid on the day.
How can I pay?
Online bookings are paid by card when you book. In the café we take cash or contactless.